Refund policy

Returns & Refunds

Ulixegehafi
Simon Frank
Gartentischweg 9, 60311 Frankfurt, Germany
Email: info@ulixegehafi.store
Phone: +49 69 90090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ulixegehafi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A table, pavilion or accessory must be returned complete and in its original packaging; a table or pavilion that has been assembled and used, or anchored down, can usually still be returned within the withdrawal period if it is clean and undamaged. Unused accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the seat count, your ground and, for a pavilion, your wind and snow zone before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Teak and finishes, ceramic and glass tops, extension mechanisms, roof fabric, louvre motors and cushions weather and wear with use and are stocked as spares where applicable — oil teak and cover tables over winter. Damage or a hazard from a table on unstable ground or a ceramic top stood on, or from a pavilion not anchored to a firm base or footings, its wind or snow load exceeded, or a motor wired by someone other than a qualified electrician is not a warranty defect, and these are outdoor furniture and structures.