Shipping policy

Shipping

Ulixegehafi
Simon Frank
Gartentischweg 9, 60311 Frankfurt, Germany
Email: info@ulixegehafi.store
Phone: +49 69 90090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Tables & pavilions

Teak oil, cleaner, pads, covers and cushions ship by parcel; large dining tables and pavilions are heavy and ship on a pallet or in several boxes. Delivery is kerbside: the carrier brings it to the nearest accessible door, not assembled or anchored — a big table or pavilion needs two or more people and, for a large pavilion, professional help. Set tables on firm, level ground and anchor pavilions to a firm base or concrete footings per the instructions. Accessories ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.